Shipping Policy

COVID-19

Due to the recent coronavirus outbreak, some of our manufacturers and shipping providers are experiencing delays. These delays are primarily due to packages being held in customs by national governments for extended periods for safety reasons.

All of our packages are guaranteed safe and sanitary upon shipment and we are taking every precaution to prevent the spread of COVID-19.

Shipping in the US

  • We offer FREE shipping on all US orders, no matter how big or how small.
  • Tracking information is available for all US orders.
  • Tracking information can take several days to update. If you do not see tracking updates, please try again in a few days.
  • Most products are shipped directly from the manufacturer.
  • Products may be shipped separately in order to expedite shipping times. In this case, a tracking number will be provided for each parcel.
  • All US orders are shipped via e-packet, which is a US Postal Service product or by other air mail services.
  • Please allow for 1-5 business days for processing and to 2-3 weeks for shipping within the United States.
  • On less than 5% of orders, circumstances beyond our control during the shipping process may cause shipping times to slightly exceed 3 weeks. 
  • Ordering with Modern Undies is risk-free. In the unlikely case that your order has not arrived within 8 weeks of shipment and tracking information has not updated in 7 days, you are eligible for a full refund or to have your items resent free of charge.

Shipping outside the US

  • Worldwide shipping is available.
  • All international orders (outside the US) under $75 USD will incur a $4.95 USD shipping charge.
  • All international orders (outside the US) over $75 USD will be eligible for free shipping.
  • International orders are shipped either by e-packet, which is a US Postal Service product, or by other air mail.
  • Tracking information is available for all e-packet orders and most air-mail orders.
  • Tracking information can take a few days to update. If you do not see tracking updates, please try again in a few days.
  • In order to expedite shipping times, some products may be shipped separately. 
  • Most products are shipped directly from the manufacturer.
  • Products may be shipped separately. In this case, a tracking number will be provided for each parcel.
  • Please allow up to 1-5 days for processing. Most international orders arrive within 2-4 weeks. Shipping to certain countries may take as long as 8 weeks. If you would like to know whether shipping to your country requires a longer shipping time, you may contact us here.
  • Shipping times vary by destination country. For specific estimates on how long it will take to ship to your country, and for any other questions, you can contact us here.
  • Ordering with Modern Undies is risk-free. In the unlikely case that your order has not arrived within 10 weeks of shipment and tracking information has not updated in 7 days, you are eligible for a full refund.
  • We do not ship to select countries including North Korea, Iran, Uruguay, and several others. 
  • The shipping rate to Hong Kong is temporarily $6.95 USD.
  • Packages to Australia may be delayed by up to 5 weeks due to increased customs holding times by the Australian government.